Governance & Public Services
Trust between citizens and government is the foundation of a functioning city. This axis measures public service efficiency, budget transparency and the ability to simplify administrative procedures.
Why this axis matters in Africa
Obtaining a civil status document can take weeks in some cities. Digitizing services and budget transparency are major levers for building trust.
Measured indicators
Average time to obtain a civil status document (target < 5 days)
% of municipal budget published online
Existence of a one-stop citizen service (physical or digital)
Citizen trust index in public services
% of administrations with functional online services
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Water & Energy
Access to clean water, electricity and climate resilience
Health & Care
Access to emergency care, essential medicines and prevention
Education & Youth
School enrollment, infrastructure quality, access to knowledge
Mobility & Accessibility
Urban transit, PRM accessibility and territorial equity
Connectivity & Digital
Internet access, mobile coverage and digital inclusion
Security & Urban Resilience
Public safety, risk management and crisis resilience
Tourism & Attractiveness
Heritage promotion, visitor welcome and international visibility